FAQ


Ordering a floral tribute through our site is very easy. You have to go to our online catalogue, choose your nation of destination, choose one of our listed product by clicking on it and then you go to the page dedicated to the order's details; choose the floral tribute's price, insert all the sender and consignee's data and the message that you want to send with the floral tribute. After that, go to the cart where you can pay the purchase using the Paypal system. The order that you have made will be take charge automatically by our system and will be transmit over the affiliated florist to our network that is closer to the place of destination, who will take care to make the delivery.
You can pay the order, after you completed all the data requested by the system for the delivery of the floral tribute, using the Paypal system.
For the payment with credit card or prepaid credit card you can use VISA, Visa Electron, PostePay, Mastercard, Maestro, Discover, American Express or Aura Card system; to ensure the highest level of safety with the credit card's online transactions we are linking up with the PayPal system, that you can use also if you are an unregistered user.
Yes, you can. For the deliveries addressed to hotels, restaurants, campsites, hospices, churces and graveyards and generally in all the places in which isn't possible to deliver the floral tribute directly to the consignee, so the floral tribute must be left to the service staff, the delivery will be considered regularly valid with the service staff's signature and the date of the deposit slip.
Over the Christmas period, New Year's Day, Epiphany, Mother's day, Easter, Valentine's day and International Women's Day the floral tribute's delivery may be anticipated to the previous day.
Yes, you can indicate particular istructions (for example you can call the consignee before the delivery or more) using the area "notes for the florist" in your order's editor tools.
The images are only an indication and they should not represent exactly the product delivered by the florist. Accordingly, due to other forces, or just because in that location there is no availability, the kind or the amount of the requested flowers may not be available; in that case the florist is authorised to provide the kind and the amount's replacement of the flowers requested by the customer with another one as much as possible similar to the kind payed by the customer.
When you have concluded the order, the system will send to you a summary e-mail with the relating order's data, and in any case you can contact anytime the "Customer Care" at the following address: order@masterflora.com
To have the delivery confirmation, you can contact our "Customer Care" at the following address: order@masterflora.com
Our florist will try to deliver the order and he will leave a business card, trying to call the consignee by telephone. If the florist can't complete the delivery, he will communicate it to us quickly and our "Customer Care" will provide to contact you via e-mail or by telephone.
If you have committed a mistake during the order's form compilation or if you want to change the date of delivery or the selected floral tribute's kind you can contact the "Customer Care" by quoting the order's number in the subject. The required changes will be examinated only if they happens before the estimated delivery date and before the order taken by the florist.
If you decide to delete your order you can contact the "Customer Care by quoting the order's number in the subject. The order's deletion could be requested only if it happens before the estimated delivery date and before the order taken by the florist.


For any other information or request you can send an e-mail at the following address: order@masterflora.com